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Telephony Consultancy

Expert, independent advice.

UX First provide free and paid guidance, support and representation for customers seeking to procure additional digital communications services, or replace an existing communications service. With us, you can be sure that all requirements are met in any solution that you consider, and that you include the best the market has to offer in your evaluation and selection process.


Put simply, our services add a highly valuable layer of diligence and market insight to the investments you make in communication. Our experts will provide a wealth of experience, technical and industry knowledge to make sure your procurement is a resounding success.

TOP CUSTOMER CHALLENGES

Poor User Experience

Telephony Integration

Poor User Experience

A poor user experience when collaborating can undermine the performance of any business. Getting this right, however, will create powerful results and delight your customers.

Remote Working

Telephony Integration

Poor User Experience

Enabling remote workers to access business communication platforms is a must in the modern world of hybrid working. Using a single, effective client often creates the best user experience.

Telephony Integration

Telephony Integration

Telephony Integration

Many customers are facing challenges when considering cloud-based solutions due to a critical business requirement to integrate with an existing platform or service such as a CRM customer database.

CONSULTANCY PRICING

UX First provide free and paid telephony consultation; the Discovery Service is provided as a complimentary package for all customers, whereas the Advanced Services include a range of optional chargeable services which are suitable for customers who require additional consultation. If you also require guidance on a contact centre or meeting room solution, this can be added at any time.


DISCOVERY

This service provides a high level PDF report of the provision, suitability and performance of telephony tools and functions required by your business or organisation. This report is intended to inform your procurement process and overall digital communications strategy.

Telephony Discovery Session

FREE

The aim of this session is to discuss and identify your business requirements.


The scope of this consultation includes;


  • User Experience
  • Customer / Caller Experience
  • Direct Dial (DDI)
  • Call Routing
  • Unified Communications
  • Reception
  • Call Recording
  • Telephony Compliance (FCA, HIPPA, GDPR)
  • Handsets & Headsets
  • Integration

Telephony Discovery Report

FREE

Following the High Level Requirements Capture, UX First will produce a complimentary PDF report summarising your current telephony landscape, as well as any recommended or required tools or functions. This overview will identify key telephony requirements and considerations for your business to address, and includes a functional matrix to highlight any potential current gaps, areas for improvement or risks.

Vendor Introduction

FREE

Once you have identified your requirements, UX First can introduce you to one or more selected vendors from our Partner Network to produce a suitable quotation. Using our extensive knowledge of the market, we will introduce the best telephony solution, based on the criteria most important to you; user experience, price, performance, integration, to name a few. UX First will ensure that your requirements have been fully and correctly represented in any proposals that we endorse.

Please note that this service is subject to availability.

ADVANCED

This service includes all of the items listed above, with the addition of one or more optional services. Prices for these services is calculated on a per-project basis due to the varying size, scope and complexity of individual customer requirements.

Optional Services

£ POA

  • Audit of Existing PBX Platform / UC Service
  • Strategic Report
  • Industry Regulation Compliance
  • Advanced Reporting
  • CRM / ITSM Integration
  • User Adoption Assessment
  • Handset Audit
  • Bespoke Consultation

Add a footnote if this applies to your business

SPEAK TO AN EXPERT

FREE CONSULTATION

Book a complimentary Zoom meeting with us to discuss your telephony, contact centre or meeting room solution.


Please note that this service is subject to availability.

BOOK NOW

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